Kailara Privacy Policy
Protecting Your Privacy
At Kailara, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
We are dedicated to providing a secure, personalised experience while respecting your privacy rights at all times.
We will never collect your personal information unless you choose to provide it voluntarily. We do not sell or share your details with third parties without your explicit consent.
How We Use Your Information
The personal information you provide helps us enhance your experience and ensure we deliver the best possible service. We may use your information for the following purposes:
1. Processing Orders & Transactions
Securely process your purchases
Handle payments
Provide receipts, invoices, and other transaction-related documents
2. Customer Communication
Update you about your orders
Offer customer support
Notify you of promotions, special offers, and new products
3. Service Improvement
Understand your preferences
Personalise your shopping experience
Enhance website functionality
4. Marketing & Promotions
Send targeted offers, newsletters, and updates tailored to your interests
5. Compliance & Fraud Prevention
Fulfil legal obligations
Resolve disputes
Protect against fraud and unlawful activities
Consent and Data Sharing
Your Consent
By providing your personal details, you consent to the collection and use of your data in line with this Privacy Policy.
Sharing with Trusted Partners
We may share your information with trusted partners to help fulfil services:
Payment Providers: Secure payment processing (e.g., PayPal, Afterpay)
Shipping & Delivery: Ensuring your orders arrive on time
Marketing Agencies: Supporting targeted campaigns and advertising
Service Providers: Offering website hosting and technical support
Legal and Compliance
We may disclose your information to:
Regulatory authorities
Law enforcement
Credit agencies (when required by law)
Text Marketing & Notifications
By subscribing to text notifications, you consent to receiving automated messages.
Consent is not required to make a purchase.
Unsubscribe at any time by replying "STOP" or following instructions in the message.
Information We Collect
Personal Information
Details unique to you, such as:
Name
Address (billing and delivery)
Email address
Phone number
Date of birth
Payment details
Transaction history
Non-Personal Information
Anonymous data collected automatically to improve our services:
IP address
Browser type and operating system
Referring website or search engine
Pages visited and time spent on them
Items viewed or added to your cart
How We Collect Your Information
1. Direct Interaction
When you:
Visit our website
Create an account
Place an order
Contact customer service
Sign up for newsletters
2. Cookies & Tracking Technologies
We use cookies to:
Remember your preferences
Track shopping cart activity
Provide personalised recommendations
Analyse website performance
Note: You can manage cookies through your browser settings. However, disabling cookies may affect site functionality.
3. Third-Party Sources
Information from:
Social media platforms
Trusted business partners (if accounts are linked)
Marketing & Advertising
We use personalised advertising to provide relevant product recommendations:
Targeted Ads
Ads based on your browsing behaviour may appear on other websites or apps.
Social Media Advertising
We may use platforms like Facebook or Instagram to show ads aligned with your interests.
You can manage preferences through these platforms or opt out of targeted ads.
Data Security and Retention
We implement robust security measures, including:
Encryption
Firewalls
Secure payment systems
Your personal data is retained only as long as necessary to:
Fulfil outlined purposes
Comply with legal obligations
Resolve disputes
Prevent fraud
Once no longer needed, data is deleted or anonymised per our policy.
Your Rights
You have the following rights regarding your personal information:
Access: Request details of the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request deletion of your personal data where applicable.
Opt-Out: Unsubscribe from marketing communications at any time.
Data Portability: Request a copy of your data for transfer to another provider.
To exercise these rights, contact us at hello@kailara.com.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
Changes in practices
Legal requirements
Operational adjustments
Updates will be posted here, and significant changes will be communicated via email.
Contact Us
If you have questions or wish to exercise your rights, contact us at:
support@kailara.com
By using Kailara’s website and services, you confirm that you have read, understood, and agreed to this Privacy Policy.