Kailara Privacy Policy

Protecting Your Privacy

At Kailara, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

We are dedicated to providing a secure, personalised experience while respecting your privacy rights at all times.

We will never collect your personal information unless you choose to provide it voluntarily. We do not sell or share your details with third parties without your explicit consent.

How We Use Your Information

The personal information you provide helps us enhance your experience and ensure we deliver the best possible service. We may use your information for the following purposes:

1. Processing Orders & Transactions

  • Securely process your purchases

  • Handle payments

  • Provide receipts, invoices, and other transaction-related documents

2. Customer Communication

  • Update you about your orders

  • Offer customer support

  • Notify you of promotions, special offers, and new products

3. Service Improvement

  • Understand your preferences

  • Personalise your shopping experience

  • Enhance website functionality

4. Marketing & Promotions

  • Send targeted offers, newsletters, and updates tailored to your interests

5. Compliance & Fraud Prevention

  • Fulfil legal obligations

  • Resolve disputes

  • Protect against fraud and unlawful activities

Consent and Data Sharing

Your Consent

By providing your personal details, you consent to the collection and use of your data in line with this Privacy Policy.

Sharing with Trusted Partners

We may share your information with trusted partners to help fulfil services:

  • Payment Providers: Secure payment processing (e.g., PayPal, Afterpay)

  • Shipping & Delivery: Ensuring your orders arrive on time

  • Marketing Agencies: Supporting targeted campaigns and advertising

  • Service Providers: Offering website hosting and technical support

Legal and Compliance

We may disclose your information to:

  • Regulatory authorities

  • Law enforcement

  • Credit agencies (when required by law)

Text Marketing & Notifications

By subscribing to text notifications, you consent to receiving automated messages.

  • Consent is not required to make a purchase.

  • Unsubscribe at any time by replying "STOP" or following instructions in the message.

Information We Collect

Personal Information

Details unique to you, such as:

  • Name

  • Address (billing and delivery)

  • Email address

  • Phone number

  • Date of birth

  • Payment details

  • Transaction history

Non-Personal Information

Anonymous data collected automatically to improve our services:

  • IP address

  • Browser type and operating system

  • Referring website or search engine

  • Pages visited and time spent on them

  • Items viewed or added to your cart

How We Collect Your Information

1. Direct Interaction

When you:

  • Visit our website

  • Create an account

  • Place an order

  • Contact customer service

  • Sign up for newsletters

2. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Track shopping cart activity

  • Provide personalised recommendations

  • Analyse website performance

Note: You can manage cookies through your browser settings. However, disabling cookies may affect site functionality.

3. Third-Party Sources

Information from:

  • Social media platforms

  • Trusted business partners (if accounts are linked)

Marketing & Advertising

We use personalised advertising to provide relevant product recommendations:

Targeted Ads

Ads based on your browsing behaviour may appear on other websites or apps.

Social Media Advertising

We may use platforms like Facebook or Instagram to show ads aligned with your interests.

You can manage preferences through these platforms or opt out of targeted ads.

Data Security and Retention

We implement robust security measures, including:

  • Encryption

  • Firewalls

  • Secure payment systems

Your personal data is retained only as long as necessary to:

  • Fulfil outlined purposes

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

Once no longer needed, data is deleted or anonymised per our policy.

Your Rights

You have the following rights regarding your personal information:

  1. Access: Request details of the personal data we hold about you.

  2. Correction: Ask us to correct inaccurate or incomplete information.

  3. Deletion: Request deletion of your personal data where applicable.

  4. Opt-Out: Unsubscribe from marketing communications at any time.

  5. Data Portability: Request a copy of your data for transfer to another provider.

To exercise these rights, contact us at hello@kailara.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in practices

  • Legal requirements

  • Operational adjustments

Updates will be posted here, and significant changes will be communicated via email.

Contact Us

If you have questions or wish to exercise your rights, contact us at:
support@kailara.com

By using Kailara’s website and services, you confirm that you have read, understood, and agreed to this Privacy Policy.