At Kailara, we are committed to ensuring a smooth and reliable delivery process for our valued customers. Here’s everything you need to know about shipping and delivery:

Kailara General Terms & Conditions

Thank you for shopping with Kailara! Due to a high volume of orders, please allow an additional 4 business days for our team to carefully process your order. We truly appreciate your patience and understanding during this time.

Please note, promotions cannot be combined with other offers, discounts, or welcome sign-up rewards. They are not applicable to previous or current orders. Kailara reserves the right to modify or end promotions at any time.

If you have any questions or need assistance, our friendly customer care team is here to help. Simply reach out through the button below. We're always happy to assist!                           

Free Shipping on All Orders over $100

We are delighted to offer free shipping on all products at Kailara , no matter the destination.

Australia

Standard Shipping: 3-7 Business Days

• Orders Below AU$100.00: $7.99 AUD

• Orders Above AU$100.00: FREE

Express Shipping: 1-3 Business Days

• Orders Below AU$100.00: $9.99 AUD

• Orders Above AU$100.00: FREE

Shipping Services – International

Canada & United States:

• Service: DHL Express

• Est. Delivery Timeframe: 2-7 Business Days

• Duties & Taxes: Not Included

• Shipping Cost: $30 or Free Over $250

New Zealand:

• Service: DHL Express

• Est. Delivery Timeframe: 1-3 Business Days

• Duties & Taxes: Not Included

• Shipping Cost: $20 or Free Over $250

Saudi Arabia & United Arab Emirates:

• Service: DHL Express

• Est. Delivery Timeframe: Dependent on Courier

• Duties & Taxes: Not Included

• Shipping Cost: $40 or Free Over $250

United Kingdom & EU:

• Service: DHL Standard

• Est. Delivery Timeframe: 10-30 Business Days

• Duties & Taxes: VAT not included, paid on arrival by customer

• Shipping Cost: $22.14 or Free Over $250

Singapore, HK & Indonesia:

• Service: DHL Express

• Est. Delivery Timeframe: 2-6 Business Days

• Duties & Taxes: Not Included

• Shipping Cost: $30 or Free Over $250

Iceland & Maldives:

• Service: DHL Express

• Est. Delivery Timeframe: Dependent on Courier

• Duties & Taxes: Not Included

• Shipping Cost: $60 or Free Over $250

Rest of World (Dependent on Restrictions):

• Service: DHL Express

• Est. Delivery Timeframe: Dependent on Courier

• Duties & Taxes: Not Included

• Shipping Cost: $39

After You Place an Order

• Order Confirmation: Once your order is placed, you’ll receive an order confirmation email. Be sure to check your spam or junk folder if you don’t see it in your inbox.

• Processing Time: Orders are prepared and dispatched from our warehouse within 1–3 business days. Please allow up to 5 business days during peak times.

Shipping Updates and Tracking

• Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

• Tracking details may take 2–4 days to update, so we appreciate your patience as the courier processes your shipment.

Shipping Partners

At Kailara, we partner with trusted global logistics providers to deliver your orders efficiently and affordably.

Incorrect Addresses

• If you spot an error in your shipping address, email us immediately at support@kailara.com with the subject line ‘URGENT’ so we can correct it before dispatch.

• Unfortunately, we cannot provide refunds or replacements for orders undeliverable due to an incorrect or insufficient address.

Lost or Stolen Packages

• Kailara cannot be held responsible for orders that have been marked as delivered by the courier but are reported lost or stolen.

• We recommend using a secure delivery location to avoid such instances.

Questions or Concerns?

If you have any further questions about your order, delivery, or anything else, our support team is here to help. Reach out to us at support@kailara.com

Thank you for choosing Kailara, where every piece is designed to empower and inspire!